Legal

Refund Policy

Last updated: 6 August 2026

This policy applies to all subscriptions to Conversee purchased through conversee.ai.

1. Who you are buying from

Conversee is operated by Conversee LTD, company registration number 517347886.

Our order process and payments are handled by our merchant of record, Paddle.com. Paddle is the seller of record for your purchase, handles all billing enquiries, and processes refunds. Paddle's Buyer Terms and Refund Policy apply to your transaction.

2. Free trial

Conversee offers a 7-day free trial on all self-serve plans. We do not collect credit card or payment details to start the trial, and the trial does not convert automatically into a paid subscription. You are only charged after you actively choose a plan and enter payment details.

3. Refunds

You may request a full refund within 14 days of any transaction. This applies to your initial subscription payment and to every subsequent renewal payment.

You do not need to give a reason, and refunds are issued in full to the original payment method.

4. Cancellation

You may cancel your subscription at any time through the Paddle buyer portal, accessible from your order confirmation email, or from your account billing settings.

Cancellation takes effect at the end of your current billing period. You will not be charged again after that, and you keep access to Conversee until the end of the period you have paid for.

5. How to request a refund

Contact Paddle buyer support at paddle.net, or email us at support@conversee.ai and we will arrange it with Paddle.

Please include the email address used for the purchase and the order or invoice number.

If you have a problem with a charge, we would encourage you to contact us or Paddle before raising a dispute with your bank — it is usually resolved faster.

6. Processing

Approved refunds are issued by Paddle to the original payment method within 14 days of approval. Your bank or card issuer may take additional time to post the funds to your account.

7. Your statutory rights

Nothing in this policy limits any rights you have under applicable consumer protection law, including any statutory right of withdrawal. Where such rights apply, they take precedence over this policy.

8. Changes to this policy

We may update this policy from time to time. Changes will be reflected in the "Last updated" date above and will not apply retroactively to purchases already made.

9. Contact

Conversee LTD (company no. 517347886)
Email: support@conversee.ai
Address: 8th Lesser St. Tel Aviv, IL, 6495408